One Simple Question…

Hey Chris,

Great Question!

How can I serve my clients better today?

I am doing that right now by re-creating a success journal for every single one of them. Also the beginning of a weekly coaching hour they can all be a part of covering specific topics and any pressing questions they may have.

Cheers Chris

AT

Getting to know each one of them better an better so that I can influence them to move toward their goals in spite of the obtacles they see in front of them.

AT thats funny iv just started up my own journal success book for my clients as well which i cant wait to hand out to my clients.

I give my clients a shoulder massage after every session, which my clients seem to love they feel that little bit more important.

Im also looking to do a shopping trip to the supermarket and show clients whats good and bad and show they dont need to spend loads for the good stuff.

Nicole

I pray over them before they arrive.

I also give free protein drinks out after every session, and have juice available during sessions.

I offer online diet support during boot camp.

I let them know I actually care about them getting results.

Randy Woody
http://randywoody.com

I'm making sure that each one of them knows that I will answer any question they may have for me. I take the time to answer each and every one and sometimes this gives me some new ideas for content and programs to run with them and sometimes they end up as posts in my blog! Its win win!

Feedback (positive or negative) is so important!!

Dave

Love Adam's ideas!

I offer my clients a green joule juice for free during their sessions. I offer a liquid cleansing program and the "green joule juice" is my star drink. it offers them lot's of minerals and vitamins to help their workouts.

I'm working on systematizing my business so that my clients will have a happy, energetic trainer who isn't burnt out.

@ Nicole.. awesome stuff.. let us know how it goes

@ Dana thanks for the good words

Guys just remember too that as we serve our clients, they look up to us for guidance and leadership (as well as pay us) so never stop learning on how to grow, to better yourself and to become a better leader than you already are.

Great book I'm reading at the moment on Leadership by John C. Maxwell… The 21 Irrefutable Laws of Leadership.. be sure to add it to your collection

Great question – and great answers above!

I always start the session by asking the client when they last ate and what they ate, and give advice on how to improve their nutrition.

Then I ask what exercise they've done since the last session, and tailor our session in the light of that.

And I ask for feedback on muscle soreness from their last session, what they enjoyed, what they find boring, where they feel it's too easy, or too hard.

And between our sessions, I text them on a regular basis to remind them to drink more water, eat lunch (if it's a client who skips lunch), eat more veg (and I remind them of the veggies they like).

All these things help me to really connect with the client, and helps them to keep their goals at the front of their minds.

@ LukeWold….I'm right there with you, sloooowly stepping away from the whole 'training' part

I'm starting to have a complete system so every client gets treated with the same appreciation and attentiveness. Systems are great because they don't rely on trainers motivation, there's a checklist that must get done!

Starting using SendOutCards too for all my new clients/boot camp members & it seems to be working great!

Some of you may have heard of BNI (a business networking group) They have a delegated "Visitor Host " so that when new prospects come along to a meeting it is the hosts role to make them feel welcome , comfortable & answer any questions they may have ,

what I'm going to do is approach one or two of my more extroverted bootcampers and ask that they be my "Visitor Hosts" to welcome new members just like BNI – in return I will offer them free/reduced training costs , it frees up my trainers , builds goodwill and an immediate sense of belonging for the new member it's WIN,WIN,WIN !

I think the best way I could better serve my clients is follow them up more regularly and implement their feedback to let them know it is heard.

I am also going to reward them more..only when they deserve it e.g. for refferring, for being punctual always, positive and achieving their goals!

Also I have employed another trainer to help keep my Bootcamp fresh and surprising for them….always moving forward!

For me I believe that serving my clients better entails listening to what their needs are. I am at a point in my career where I can see what a client is going to be like once they join my facility. By that I mean are they going to be the client that cancels every other session, the one that comes in all the time but does little work because they always have an ailment or the one that gives me 100 percent. I am now focusing on dealing with each client and trying to set them on the right path. I try to tailor the workouts to their needs and help them achieve results. Once they see results they know they are on the right path. No one person is the same so my approach should never be the same. I motivate but I also make sure that they know all the motivation in the world is not going to get them in shape unless they put in the work.

Awesome post… so simple too.

I'll be sure to be coming back here for some customer service tips.

PT clients: Printing off warm up and cool down routines for them, offer a bottle of water, better find out their WANTS and NEEDS, make a habit of sending personal texts, also a group quote of the week.

Fit Camp: Finishing early and answering questions, going through exercises they struggled with, making a connection with them.

The list is endless. I think the best thing to do is pick a handful and make a habit of implementing them everyday single day!