Comments on: One Simple Question… http://www.kickbacklife.com/2009/10/04/how-can-you-better-serve-your-clients-today/ Fitness Marketing, Wealth Building and Lifestyle Design as well as Personal Trainer Marketing Fri, 03 Feb 2012 18:45:37 +0000 hourly 1 By: Robertohttp://www.kickbacklife.com/2009/10/04/how-can-you-better-serve-your-clients-today/comment-page-1/#comment-7497 Roberto Mon, 18 Jan 2010 18:46:44 +0000 http://www.kickbacklife.com/?p=1151#comment-7497 Awesome post... so simple too. I'll be sure to be coming back here for some customer service tips. PT clients: Printing off warm up and cool down routines for them, offer a bottle of water, better find out their WANTS and NEEDS, make a habit of sending personal texts, also a group quote of the week. Fit Camp: Finishing early and answering questions, going through exercises they struggled with, making a connection with them. The list is endless. I think the best thing to do is pick a handful and make a habit of implementing them everyday single day! Awesome post… so simple too.

I'll be sure to be coming back here for some customer service tips.

PT clients: Printing off warm up and cool down routines for them, offer a bottle of water, better find out their WANTS and NEEDS, make a habit of sending personal texts, also a group quote of the week.

Fit Camp: Finishing early and answering questions, going through exercises they struggled with, making a connection with them.

The list is endless. I think the best thing to do is pick a handful and make a habit of implementing them everyday single day!

]]> By: perry mosdromoshttp://www.kickbacklife.com/2009/10/04/how-can-you-better-serve-your-clients-today/comment-page-1/#comment-4608 perry mosdromos Tue, 06 Oct 2009 04:11:24 +0000 http://www.kickbacklife.com/?p=1151#comment-4608 For me I believe that serving my clients better entails listening to what their needs are. I am at a point in my career where I can see what a client is going to be like once they join my facility. By that I mean are they going to be the client that cancels every other session, the one that comes in all the time but does little work because they always have an ailment or the one that gives me 100 percent. I am now focusing on dealing with each client and trying to set them on the right path. I try to tailor the workouts to their needs and help them achieve results. Once they see results they know they are on the right path. No one person is the same so my approach should never be the same. I motivate but I also make sure that they know all the motivation in the world is not going to get them in shape unless they put in the work. For me I believe that serving my clients better entails listening to what their needs are. I am at a point in my career where I can see what a client is going to be like once they join my facility. By that I mean are they going to be the client that cancels every other session, the one that comes in all the time but does little work because they always have an ailment or the one that gives me 100 percent. I am now focusing on dealing with each client and trying to set them on the right path. I try to tailor the workouts to their needs and help them achieve results. Once they see results they know they are on the right path. No one person is the same so my approach should never be the same. I motivate but I also make sure that they know all the motivation in the world is not going to get them in shape unless they put in the work.

]]> By: Carloshttp://www.kickbacklife.com/2009/10/04/how-can-you-better-serve-your-clients-today/comment-page-1/#comment-4602 Carlos Tue, 06 Oct 2009 02:35:50 +0000 http://www.kickbacklife.com/?p=1151#comment-4602 Also I have employed another trainer to help keep my Bootcamp fresh and surprising for them....always moving forward! Also I have employed another trainer to help keep my Bootcamp fresh and surprising for them….always moving forward!

]]> By: Carloshttp://www.kickbacklife.com/2009/10/04/how-can-you-better-serve-your-clients-today/comment-page-1/#comment-4601 Carlos Tue, 06 Oct 2009 02:34:14 +0000 http://www.kickbacklife.com/?p=1151#comment-4601 I think the best way I could better serve my clients is follow them up more regularly and implement their feedback to let them know it is heard. I am also going to reward them more..only when they deserve it e.g. for refferring, for being punctual always, positive and achieving their goals! I think the best way I could better serve my clients is follow them up more regularly and implement their feedback to let them know it is heard.

I am also going to reward them more..only when they deserve it e.g. for refferring, for being punctual always, positive and achieving their goals!

]]> By: Jason Newbyhttp://www.kickbacklife.com/2009/10/04/how-can-you-better-serve-your-clients-today/comment-page-1/#comment-4600 Jason Newby Tue, 06 Oct 2009 02:29:05 +0000 http://www.kickbacklife.com/?p=1151#comment-4600 Some of you may have heard of BNI (a business networking group) They have a delegated "Visitor Host " so that when new prospects come along to a meeting it is the hosts role to make them feel welcome , comfortable & answer any questions they may have , what I'm going to do is approach one or two of my more extroverted bootcampers and ask that they be my "Visitor Hosts" to welcome new members just like BNI - in return I will offer them free/reduced training costs , it frees up my trainers , builds goodwill and an immediate sense of belonging for the new member it's WIN,WIN,WIN ! Some of you may have heard of BNI (a business networking group) They have a delegated "Visitor Host " so that when new prospects come along to a meeting it is the hosts role to make them feel welcome , comfortable & answer any questions they may have ,

what I'm going to do is approach one or two of my more extroverted bootcampers and ask that they be my "Visitor Hosts" to welcome new members just like BNI – in return I will offer them free/reduced training costs , it frees up my trainers , builds goodwill and an immediate sense of belonging for the new member it's WIN,WIN,WIN !

]]> By: Josh Schlottmanhttp://www.kickbacklife.com/2009/10/04/how-can-you-better-serve-your-clients-today/comment-page-1/#comment-4581 Josh Schlottman Mon, 05 Oct 2009 18:55:50 +0000 http://www.kickbacklife.com/?p=1151#comment-4581 I'm starting to have a complete system so every client gets treated with the same appreciation and attentiveness. Systems are great because they don't rely on trainers motivation, there's a checklist that must get done! Starting using SendOutCards too for all my new clients/boot camp members & it seems to be working great! I'm starting to have a complete system so every client gets treated with the same appreciation and attentiveness. Systems are great because they don't rely on trainers motivation, there's a checklist that must get done!

Starting using SendOutCards too for all my new clients/boot camp members & it seems to be working great!

]]> By: Michael Duivishttp://www.kickbacklife.com/2009/10/04/how-can-you-better-serve-your-clients-today/comment-page-1/#comment-4580 Michael Duivis Mon, 05 Oct 2009 18:28:02 +0000 http://www.kickbacklife.com/?p=1151#comment-4580 @ LukeWold....I'm right there with you, sloooowly stepping away from the whole 'training' part @ LukeWold….I'm right there with you, sloooowly stepping away from the whole 'training' part

]]> By: Domhttp://www.kickbacklife.com/2009/10/04/how-can-you-better-serve-your-clients-today/comment-page-1/#comment-4579 Dom Mon, 05 Oct 2009 18:04:21 +0000 http://www.kickbacklife.com/?p=1151#comment-4579 Great question - and great answers above! I always start the session by asking the client when they last ate and what they ate, and give advice on how to improve their nutrition. Then I ask what exercise they've done since the last session, and tailor our session in the light of that. And I ask for feedback on muscle soreness from their last session, what they enjoyed, what they find boring, where they feel it's too easy, or too hard. And between our sessions, I text them on a regular basis to remind them to drink more water, eat lunch (if it's a client who skips lunch), eat more veg (and I remind them of the veggies they like). All these things help me to really connect with the client, and helps them to keep their goals at the front of their minds. Great question – and great answers above!

I always start the session by asking the client when they last ate and what they ate, and give advice on how to improve their nutrition.

Then I ask what exercise they've done since the last session, and tailor our session in the light of that.

And I ask for feedback on muscle soreness from their last session, what they enjoyed, what they find boring, where they feel it's too easy, or too hard.

And between our sessions, I text them on a regular basis to remind them to drink more water, eat lunch (if it's a client who skips lunch), eat more veg (and I remind them of the veggies they like).

All these things help me to really connect with the client, and helps them to keep their goals at the front of their minds.

]]> By: Adam Tooheyhttp://www.kickbacklife.com/2009/10/04/how-can-you-better-serve-your-clients-today/comment-page-1/#comment-4578 Adam Toohey Mon, 05 Oct 2009 17:44:38 +0000 http://www.kickbacklife.com/?p=1151#comment-4578 @ Nicole.. awesome stuff.. let us know how it goes @ Dana thanks for the good words Guys just remember too that as we serve our clients, they look up to us for guidance and leadership (as well as pay us) so never stop learning on how to grow, to better yourself and to become a better leader than you already are. Great book I'm reading at the moment on Leadership by John C. Maxwell... The 21 Irrefutable Laws of Leadership.. be sure to add it to your collection @ Nicole.. awesome stuff.. let us know how it goes

@ Dana thanks for the good words

Guys just remember too that as we serve our clients, they look up to us for guidance and leadership (as well as pay us) so never stop learning on how to grow, to better yourself and to become a better leader than you already are.

Great book I'm reading at the moment on Leadership by John C. Maxwell… The 21 Irrefutable Laws of Leadership.. be sure to add it to your collection

]]> By: Luke Woldhttp://www.kickbacklife.com/2009/10/04/how-can-you-better-serve-your-clients-today/comment-page-1/#comment-4577 Luke Wold Mon, 05 Oct 2009 14:16:47 +0000 http://www.kickbacklife.com/?p=1151#comment-4577 I'm working on systematizing my business so that my clients will have a happy, energetic trainer who isn't burnt out. I'm working on systematizing my business so that my clients will have a happy, energetic trainer who isn't burnt out.

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