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Ninja Secrets to Find, Hire and Keep the Right Fitness Trainers

A Fitness Business Guest Post by Dan Go

Hey there…. Dan Go here… hope you are doing fantastic, making money, working less and being an overall badass in your fitness business. If you are reading this blog, doing Chris’ coaching or invested in one of his products… I’m pretty sure you are all of the above.

Honestly… when you’re ready to let go of the reins to your boot camp or group personal training business… it can be hard.

I mean…it’s like letting go of your baby and hoping it thrives in that cruel horrible world out there. You won’t be able to hold its hand and stand beside him… her… I mean it… anymore. It’s gotta grow up and fend for itself so you can have a life.

If you really want to own a business and not a job… it’s gotta be done.

But hey if you like trading hours for dollars and love training 30 hours a week… it’s all good. This blog post if probably not for you though.

Like Chris (and the E-Myth) says, “You want to get out of the technicians role and into the role of the entrepreneur”.

What this means to me is getting out of role of being a personal trainer and shift over to the role of the marketer/strategist of my business.

Once the business runs on its own you will focus on marketing and/or find new projects to work on to further cement that dream lifestyle you want.

Right now let’s focus on finding the right man/woman for the job…


Now once you are ready to get someone to take over the reins for the training aspect of your business there a couple things you may be worried about such as:

- What happens if they steal clients?
- What if they suck?
- What if my clients hate him/her?
- What if they can’t sell?
- What if they injure someone?
- Won’t I lose more money by doing this?

And then when you get a high quality trainer you’ll have questions like:

- What if they leave?
- What if they start their own business?
- What if they steal clients?

Let’s answer these questions quickly:

What happens if they steal clients/start a new business?

You gotta have them sign a non compete form and a training contract before even letting them train in your business. That’s a given. I like to have one where they can’t start another business near mine within 20 miles of mine. I also say that they can’t solicit my clients for two years after they have stopped training for me. Consult your lawyer for these… as they’re not allowed in all areas… if they AREN’T allowed where you’re at, consult your attorney on how you can protect yourself

To stop them from stealing, let it be known that you will be sending in secret shoppers every now and then to keep them on their toes.

You can’t stop them from starting another business and in my business… I don’t… I actually help them because that’s just my mindset.

I actually encourage them to spread their wings but always within the guidelines of the non compete and training contract.

What if they suck and clients hate him/her?

If they suck.. .that is your fault because you hired them. But I have a foolproof technique you will see at the end of this blog post to prevent that from happening.

What if your clients hate the new trainer?

Guess what? Some will. At first. Everyone is resistant to change…it’s human nature. I had a girl who I knew was a fantastic trainer take over my Thursday boot camp classes and guess what? Everyone hated her. At first. It wasn’t even her… they just hated the change.

But once they got used to me not being there and her training the camp…they ended up LOVING her. The same will happen for you.

One thing I’ll mention…that I don’t want to admit….there is a slight possibility that she may even be better than me at training…GASP! It happens to the best of us. I thought I was DA BEES KNEES when it came to training. Well I am…but there are always people better than me and I love it that way.

So don’t be afraid of hiring another trainer and clients hating them. They will warm up to them. They could quite possibly end up being better at it then you are….impossible I’m sure…but quite possible in my case.

And at the end of this blog post I will reveal how you can get over that hurdle with a simple technique called the “Asian Mind Control Technique”

What if they can’t sign up clients/sell?

This one is easy…don’t let them. Just follow Chris’s Automatic Sales Formula and you take the selling off of their hands. I use this system in my camp and it works like a charm.

What if they injure your clients?

I ONLY hire independent contractors and I advise you to do the same. They are easy to deal with, you are not obligated to them, less red tape and best of all…they come with their own insurance.

What if I lose money by hiring someone?

I’ll go right ahead and say that YOU WILL lose money… Initially.

It’s always nice knowing each check coming is going to be yours and yours alone. But trust me on this one… they are like the golden handcuffs.

The only way to expand your business and make more money is to duplicate yourself and have other trainers train your clients so you can focus on the big money making levers…like marketing and creating new income streams.

Take the time you save from not working in your business on marketing and you will increase your bottom line by double I promise you.

What if they are super awesome trainer but can possibly leave your training business?

There are a couple things you can do to prevent this from happening:

1) Pay them well. If they are fantastic trainers and are up to your standards if not past them.. .you must pay them above average for their services. Chris pays his personal trainers 50%. I own a boot camp so it’s a little harder to calculate so I pay them $80-$90 a session. Money talks, so speak loudly to those you want to keep.

2) Shower them with appreciation. This goes along with paying them well. I give thank you cards and sometimes gift cards if they are super good at training. It gives them that warm fuzzy feeling when they work for you. People are STARVED for appreciation. Not only your clients but your trainers too.

3) Find more trainers than you need and have subs. Honestly…this is something I gotta do too. Once you find a good one, don’t be afraid to find more. I was reading Paul Reddick’s blog post and he said to have 3 of everything… and  that pertains to hiring trainers too.

Okay, we got those out of the way. Here are my Super Chinese Ninja techniques for hiring the right trainer for your business. I say “Chinese” and “Ninja” because:

a) I am Chinese
b) My nickname is Ninjaman (for real…there’s a story behind this but I’ll leave that to another day)
c) The public perceives these to be of great importance…and a little sneaky….which they are.

Y’all better recognize!

Finding the right trainer

Before you do anything else write out in a half page to a page your ideal trainer you want working for you. Get clear on this as it will give you an idea of who you want to represent your business. It also gets your mind on the right frequency when interviewing the prospective trainers.

You also gotta have a system in place for your training. What you do from start to finih detailed exactly as you would do it.

1. Where to look…

- Look in Craigslist ( if you live in an area where it’s popular)

Don’t let them send in resumes. Have them fill out a registration form through Www.SurveyMonkey.com because trainers are a little wishy washy at times. Having them fill out a registration form weeds out the ones that are not important and singles out the ones who give a damn.

- Look around your local gyms and search out the trainers who know what they’re doing. Approach them and ask if they are open to more opportunities. They are most likely getting paid crap from the gym so what you’ll offer will be much better.

Ask other trainers for referrals…easy enough.

2. The Asian Mind Control technique

Once you have found 6-10 trainers you want to interview, ask them to come in so you can talk to them and get a feel for them. Then select 1-4 trainers you think will be right for the job.

Let it be known what is expected out of them if they get hired. I go through this process as it really weeds out the losers from the super stars. I call this process The Green Tea probation process because it’s healthy and cuts the excess fat:

1. They have to take my boot camp for a week, no pay.
2. They will get paid $40 per session for one week afterwards for shadowing me.
3. After that they will do the boot camp for another 1-2 weeks while I shadow them.
4. They get their regular wage and are on probation for another month.
5. After that they are on their own and you inspect from time to time.

It’s a long process but well worth the effort… for example almost every single one of Chris’s trainers have been with him for YEARS… he has like NO TURN-AROUND

If I want to find the right trainer, I would rather have them invested in my program with their time, have them jump through hoops to get to the golden grail that is training my camps. I will also let it be known how much I am willing to pay them. Well and above what others will pay them in my area.

Set up a free trial boot camp that is open to all of your members. You will let your boot camp members know that it is a free trial and you want to do this to test out these potential boot camp instructors that may end up training your camp.

Let them know each one has experience, is an amazing trainer blah blah blah.

Have those trainers teach the boot camp using your workout system. Jump in if you want but test their skills first. You want to see how they handle themselves training your camp and having someone watch over them.

Then after the boot camp is done, ask your clients how they liked them, which one they liked best and why. They will be like, “Brad was awesome”, “Christine kinda sucked.” etc…

This works on many different levels…

- You are automatically giving more value to your training clients by giving them a free class.

- They feel appreciated because you value their opinion…don’t be afraid to let them know that…in fact announce that before saying anything.

- You want to see how the trainers react to training your camp in a high pressure setting. There is nothing that says pressure than training an entirely new group whose aim is to evaluate you at the end…with the owner watching their backs the entire time.

- The trainers have now invested some of their time so now they are more than likely to be invested into training for your business.

And the best part….

Your clients have already selected who they like the best out of the whole group. They have pre-selected the trainer they want to train them and take over training for your boot camp. They have been officially hypnotized… Chinese Ninja style.

After that take them through the Green Tea probation process and you should be on your way to creating a loyal army of clones to take over your town and help them get into incredible shape!

I really hope you enjoyed this blog post. Leave a comment below and let me know if you have any techniques you use to find, hire and keep the right trainer for your boot camp.

Talk soon and all the best in your fitness business,

Dan Go aka. Ninjaman

Dan Go runs Markham and Thornhill Boot Camps and is a Markham personal trainer

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29 Responses to “Ninja Secrets to Find, Hire and Keep the Right Fitness Trainers”

  1. Perfect timing on this post Chris.. Thanks Dan awesome post man! I am finally ready to hire and I needed this. It's hard finding good help, but I will use your ninja tactics.

  2. Bobby says:

    awesome post, but I'm curious on how you organize your training philospy into system and got your trainer's to follow it

  3. TC says:

    Hey Dan
    Thanks for this great awesome post on hiring trainers. Have been doing that and 9 out of 10 trainers I got are wankers. They're pretty bad and always put up a good first impression that duped me into hiring them. Then they start showing their true colours after a few weeks showing up late, not interested and even to the extent never show up and pissed my clients off and expect me to pay them.

    Honestly, I like the way you do things with hiring your trainers and I'm going to give it a go.

  4. Dan,

    Great tips.

    Thanks for sharing.

    Rick Kaselj of ExercisesForInjuries.com

    .

  5. Odz says:

    Cheers Ninjaman,
    Like TC I've had a few ordinary trainers work with me too. Your 5 step process is something I'm gonna stick to, and implement over the next few months as CMB expands in Oz.
    Thanks again mate.

  6. Ant says:

    Awesome tips Dan – quality post dude.

  7. Sean says:

    Just when I was ready to start hiring new staff, you drop this on me…AWESOME TIMING!
    Time to cut the fat and find some awsome trainers!!
    Thanks

  8. Dan Go says:

    Greg – Can't wait to see your progress!

    Bobby – You should already have a training system in place that gets your clients results (which I'm sure you do already). All you gotta do is package it into a system so it can repeated by someone of the lowest skill level.

    TC – Thanks bro. Honestly trainers are very notorious for being wishy washy so you gotta weed out the contenders from pretenders. Lemme know how this works for you!

  9. Dan Go says:

    Thanks Rick, Sean, Odz and Ant! I appreciate it and hope it helps you!

  10. Yoo Dan,

    Awesome blog post – you overdelivered.

    Just out of curiosity, what do you think would happen if you paid your trainers half of what you're paying right now?
    ($80 seems to be a LOT!)

  11. Rob says:

    Hey Dan – O!

    Love the old school Jays hat. (looking pretty scary bud…)

    Great post on working on your business instead of in it.

    1 Question, a couple of comments

    How many sessions or how long do you pay them before they are good to go on their own (paid training process I guess?)

    Hiring Contractors;

    - I am of 2 minds on this one Dan my man (until someone shows me the light).
    Finding PT's who have their own or are willing to pay their own insurance has to be choosey. The PT's who pay their own ins. are business owners usually. What will keep them training your clients/camps as opposed to their own. (Supposing they are getting $100/hr for their own v.s. $40 from you)

    I am thinking as an employee, you pay their insurance for the year (commercial is $1,100/year – to cover up to 10 Trainers), pay them well and most likely "as an employee" they won't run their own camps.

    Won't revenue Canada consider them employees based on certain criteria;
    - wearing your uniform?
    - following your system/manual?
    - you are supplying them with the majority of their income?

    I thought there might be greater control/branding/systems with employees?

    Any thoughts on this bud – or other Trainers who post?

    Great post btw, got me thinking.

  12. Bob Garon says:

    Hey Dan thank you so much for putting this together. One question I have is on the pay structure. You say you pay your instructors $80-90 per session. Is that meaning each hour long session or are you meaning each boot camp session which is a block of classes over 4-6 weeks?

    Currently I pay a client who recently got certified $10 per class. She teaches 8 classes a month(so that's $80 a month for her) while I currently teach all the rest. I really want to get a bunch more trainers to teach, but never know what good rates are without paying to little or to much and going broke.

    Please be as thorough as you can. Thanks :)

    -Bob

  13. Monty says:

    Dan thanks for sharing your insider tips. I totally agree with what you say and will print this out as a reference as I am in process of adding additional trainers. Keep on killing it!
    Monty

  14. Dan Go says:

    Michael – I would rather overpay than underpay. $40 is a little on the cheap end if you want a trainer with actual experience.

    Rob – Thanks bro! It's about a week of no pay and them taking my classes. Then $40 for another 1-2 weeks of shadowing. Then it's regular pay after that from then on.

    As for hiring independent contractors vs. employees

    It is really down to choice. I handle the marketing, fill the camps and can consistently pay them a fee double to triple what a regular gym can pay. I don't stop them from starting their own camps as long as it's within the non compete.

    I'll be quite honest on this one: I want as least amount of hassle as possible. Having employees for me creates more headaches and I'm more obligated to them than a independent contractor.

    I can pay an independent contractor based on his/her performance for me and get rid of them just as easy. I haven't had a problem with this to date.

    I also think employees and independent contractors in general like a consistent income that is guaranteed. I have my trainers have stuff on the side while training with me. They just know they are getting paid on time with me.

    Two lines of thought when it comes to that subject. Both are right. Just depends on the owner.

    Bob – I pay per session. I would base the wage on what you are making off of each camp and do a 30% to 50% split for each session. If you are scared about paying too much for a trainer just base his/her wage on how much you are making off of the camp for 4-6 week time slot.

    Hope this helps guys!

  15. Stephanie says:

    Hi Dan,

    Thanks so much for this post! You've just answered exactly the same questions that I've had about hiring new trainers. What about hiring your exisiting boot camp students to teach for you? I've trained several of my students to sub for me but I want to have them start teaching their own boot camp. I wanted to approach them about this and I was even thinking of referring them to a group certification. How would you approach this?

    Thanks!
    Stephanie

  16. Dan Go says:

    Hey Stephanie!

    It depends on what kind of trainer you want. I only want experienced trainers teaching my camp. I have had some students take certs but to teach a group of people you need that experience.

  17. Ian says:

    Great information Dan, Especially your green tea system. I just hired a great trainer and this was a big help especially the non compete info.

    Thanks Chris for having connections to amazing business leaders!

  18. Great post Dan, thanks!!

  19. Dan Go says:

    Awesome Ian! Lemme know how it goes. Thanks Aventura and Monty!

  20. Manuel Laris says:

    Nice work Dan. Answered a lot of my questions. Just one thing I'd like your thoughts on – do you ever use a rotating roster with your trainers? I've always seen this as a good way to prevent the members from getting too attached to one trainer and reducing the risk of any client poaching. Do you see a need for that? And do you ever move your trainers around or do they all have a set roster?

    Again top post. Keep em coming bro, Chinese Ninja Style all the way!

  21. Bob Garon says:

    Dan it still seems like you are waaaaaaaaay over paying your trainers. Not sure what the going rates are in your area, but if I paid them $40 an hour, as you do simply in your shadow training, around here I would be a hero.

    As I said, I pay $10 a class for my current instructor who was one of my clients for a year before I asked her to get certified and teach. So that being said, she knows my systems and how I like to run things. She also has a full time job so getting an extra $80 a month for her is great on top of not having to pay me anymore for taking my classes for her own workout. It works great and she does everything I want from her.

    Of course when looking for additional trainers it will be different most likely, BUT I will not be paying nearly as much as you are. I want to take home a profit. LOL

  22. Chris McCombs says:

    Hey Bob, I pay my trainers a ton too, and most have been with me for years, I have a lower turn around than pretty much any other biz I know, plus, I only work with great trainers, hard to find for $10 an hour

    I also found at that rate they'll end up resenting who they're working for… I look at mine as a partnership and I like to help others around me be successful.. which in turn makes me more successful

    That's what works for me.

  23. Dan Go says:

    Awesome questions everyone! Keep 'em coming :)

    Manuel – I don't use a rotating trainer system because then my boot camp would be more like a fitness class than a boot camp. It's a personal preference of mine but I do like the attachment the trainers have to the clients….as long as they are not attached to me :P

    Bob – Payment to trainers is the same as perception…everyone's is different. I see where you are coming from and honestly…it's all relative to the amount of money you are making off of each boot camp. If payment to a trainer is eating 70-90% of your profit then it is not a good idea to pay them that much.

    If that is the case I would still use a percentage based system (30-50% of profits) to pay your trainers. Like Chris said, it would cause less resentment in the end and keep excellent trainers under your training system.

    Regardless, My philosophy is: I would rather overpay for excellent experienced training than underpay for inexperienced training. The end result is the client's experience and if they are being done right.

  24. Zita says:

    Great post Dan – thanks for sharing some great tips. Getting the right trainer has got to be as if not more important than having a great system in order to run a profitable Bootcamp. I think its Tough to find really good people but when you do it's worth treating them well so they stay with you.

  25. Dan Go says:

    Zita – Definitely! In this world where personal trainers are 90% flops, when you find the right ones to train for you treat them the right way and you will be rewarded handsomely.

  26. Dan, great, great post! I am currently going through the process of finding another trainer to expand my business and it's scary! It seems that nobody is good enough for my clients, and it's tough to get the good trainers to stick around. I was hoping to get the process done in a few weeks, but in reality it takes about 2 months to get a hiree in place. Keep up the great posts!

    -Barefoot Benny

  27. Dan I freaking love the intensity and enthusiasm and totally agree on slightly overpaying for a high quality individual. Can't wait until I can experience that problem….but with my kickass Groupon that just went through hopefully that time is in the near future! :-) Random question, but do you have any particular tactics when negotiating rent with facilities/gymnastic centers, etc.??

  28. Dan Go says:

    Barefoot Benny – Love the name bro! Thanks for the comment and it's a good thing you are taking it slow to hire. Hire slow, fire fast is a good motto.

    John – I use Steve Hochman's tactic he does for his fit body customers. I would browse his blog and search his posts. I also visualize before the negotiation before it happens. It helps a lot for me, pretty sure it will work for you.

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